Refund policy
🔁 Refund & Return Policy (Global Version)
Last updated: 14.4.2026
At Frovelia, we want you to be satisfied with your purchase. If you're not completely happy, we're here to help.
Returns
🇪🇺 For customers in the European Union:
You have the right to return your order within 14 days of receiving the product, in accordance with EU consumer protection laws.
🌍 For international customers:
We offer a 14-day return window from the date of delivery.
To be eligible for a return:
- The item must be unused and in its original condition
- The item must be in its original packaging
froveliapillow@gmail.com
To initiate a return, please contact us at:
Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
If approved:
- Refunds are processed within 5–10 business days
- Refunds are issued to the original payment method